Terms and Conditions

• Platform means the website operated by ZeniaCare.
• User means any individual who accesses or uses the Website.
• Doctor means a registered medical practitioner providing healthcare services through the Platform.
• Services include doctor listings, appointment scheduling, telemedicine consultations, health information, prescriptions (where legally permitted) and related healthcare services.

You must be at least 18 years of age to use this Website. If you are under 18 years, you may only use the Website under the supervision of a parent or legal guardian.

The Platform facilitates connections between patients and licensed medical practitioners. The Platform:

• Allows users to search and book appointments with doctors
• Facilitates online consultations where available
• Provides health-related information
• Does not itself provide medical treatment
• Does not practise medicine

The information available on this Website is provided for general informational purposes only and should not be considered medical advice. The Platform does not guarantee diagnosis, treatment, cure or medical outcome.

Doctors using the Platform represent and warrant that they:

• hold valid medical licences
• comply with applicable laws and professional regulations
• maintain confidentiality of patient information
• provide services within their professional competence

Doctors are solely responsible for the medical advice, diagnosis, prescriptions and treatment they provide.

Users agree to:

• provide accurate personal information
• provide complete medical history when requested
• keep login credentials secure
• attend scheduled appointments
• follow medical advice at their own discretion
• not misuse the Platform

Users shall not:

• impersonate another person
• provide false information
• upload unlawful or offensive content
• interfere with the operation or security of the Website

Appointment requests are subject to doctor availability. The Platform does not guarantee appointment confirmation, consultation timing or uninterrupted doctor availability.

Doctors may reschedule or cancel appointments due to emergencies or unforeseen circumstances.

Telemedicine consultations are subject to applicable laws and medical guidelines. Users acknowledge that:

• virtual consultations have limitations
• certain medical conditions require physical examination
• doctors may refuse online consultation where clinically appropriate

Where legally permitted, doctors may issue electronic prescriptions. The Platform does not guarantee availability of medicines, acceptance of prescriptions by every pharmacy, or insurance reimbursement.

Payments made through the Platform are subject to applicable payment terms. Fees may include consultation charges, convenience fees and applicable taxes.

All payments are processed through authorised payment gateways.

Users may cancel appointments according to the applicable cancellation policy. Refunds, if any, will be processed in accordance with the Platform's Refund Policy.

Certain consultation fees may be non-refundable after the consultation has commenced.

Collection and use of personal information are governed by the Website's Privacy Policy. Users consent to the collection, storage and processing of their information for providing healthcare services.

Users authorise the Platform to store and process medical records for facilitating healthcare services. Medical records may be shared only:

• with the treating doctor
• where legally required
• with user consent

All content on the Website — including text, graphics, logos, software and trademarks — is owned by or licensed to the Platform and is protected by applicable intellectual property laws. Users may not copy, reproduce, modify or distribute any content without prior written permission.

Users shall not:

• hack or interfere with the Website
• upload malicious software
• scrape Website data
• misuse doctor information
• violate applicable laws

To the maximum extent permitted by law, the Platform shall not be liable for:

• medical negligence by doctors
• treatment outcomes
• interruption of services
• technical failures
• indirect or consequential damages
• loss of data

Users agree to indemnify and hold harmless the Platform, its directors, employees, affiliates and partners against claims arising from misuse of the Website, breach of these Terms, or violation of applicable laws.

The Website may integrate third-party services including payment gateways, pharmacies, laboratories and video consultation providers.

The Platform is not responsible for services provided by third parties.

The Platform may suspend or terminate user accounts without notice if users violate these Terms or applicable laws.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

We reserve the right to modify these Terms at any time. Updated Terms become effective upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Terms.

ZeniaCare
Website: zeniacare.in
Email: contact@zeniacare.in

You can also reach us through our contact form.

By using this Website, you acknowledge that you have read, understood and agreed to these Terms and Conditions.