Privacy Policy

At ZeniaCare we value the privacy and confidentiality of our patients, clients, visitors and healthcare partners. This Privacy Policy explains how we collect, use, disclose and protect your information when you use our medical and healthcare-related services, website, applications, or communicate with us. By accessing our services, you agree to the practices described in this Privacy Policy.

ZeniaCare is a website made and owned by ZeniaCare and its proprietors, published as zeniacare.in on the internet, and includes all the services mentioned in the Website, which can also be run through a mobile application. All intellectual property of ZeniaCare is protected.

Aim of this Privacy Policy. The main aim of this Privacy Policy is to disclose to users in what manner the information given by them is collected, used and shared, and in what way it protects the personal information of the User and Practitioners.

We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms and Conditions. Any capitalised term used but not defined in this Privacy Policy has the meaning attributed to it in our Terms.

We may collect the following types of information.

A. Personal information

• Full name
• Date of birth
• Gender
• Address
• Phone number
• Email address
• Government-issued identification details
• Emergency contact information

B. Medical and health information

• Medical history
• Symptoms and diagnosis
• Prescriptions
• Lab reports and imaging records
• Treatment details
• Insurance and billing information

C. Technical information. When you visit our website or mobile application, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Cookies and usage analytics
• Website interaction data

We use your information for purposes including:

• Providing healthcare and medical consultation services
• Scheduling appointments
• Maintaining medical records
• Processing payments and insurance claims
• Sending reminders, updates and notifications
• Improving our services and website functionality
• Responding to customer service inquiries
• Compliance with legal and regulatory obligations
• Preventing fraud, abuse or unauthorised access

This section applies to all users.

4.1 The User accepts this Privacy Policy and the Terms and Conditions.

4.2 The User will provide their name, mobile number and email address, and accepts the following.

• Recording of calls. Calls to a practitioner to fix an appointment may be recorded. If the User chooses not to have calls recorded, the User also chooses not to avail the services imparted by the Website.
• Registration. Registering is a prerequisite for availing the services of the Website. Without registering, the User can only browse the Website but cannot make appointments.
• Messages and communication. The Website will send messages and emails to communicate with users so that it can provide the best services.
• Information given by non-registrants. If a user avails services without registering, the information given will be kept and used once the User opts to register.
• Account creation. An account is necessary to create a consultation form.
• Data after consultation. After taking a consultation, the User agrees the data may be retained by the Website.

4.3 The information given to the Website shall be used in providing the services mentioned on the Website, for research purposes, in the sale of such data, as a mode of communication, for debugging customer-support issues, in communicating with the User, in locating the User, in disclosing and publishing such information on the Website, in providing information about new products or services, in taking feedback, in research and analysis of Website performance and its supporting software, for commercial usage, and for payments and allied services.

The User gives consent to the Website to communicate with the User by all telecom means on the basis of the information provided by the User.

4.4 The User gives consent to the Website to use the information as per the applicable SPI Rules.

4.5 The Website is not responsible for any information given by the User, and accordingly is not responsible for claims by any party, third party, user or practitioner. The Website does not endorse the content, messages and information generated during the usage of its services.

4.6 The responsibility to submit correct information rests with the User, and the Website will not be responsible for the same.

4.7 Data provided by the User shall be retained by the Website after the User opts for cancellation of services.

4.8 The User may communicate with the Website to stop receiving non-essential communications.

4.9 Payments made to the Website shall be made using the payment options available on the Website. All information received by the Website during the payment process shall be used solely for payment-related work.

4.10 URLs received by the Website from the User shall not be disclosed to any third parties.

4.11 The User gives consent to the Website to use cookies for informational storage.

4.12 It is necessary to create an account to use the complete services of the Website; otherwise only limited information is available.

4.13 The Website is not responsible for external websites displayed on ZeniaCare, nor for the cookies of those external websites.

4.14 The Website also attracts inter-user communication and exchange of information. ZeniaCare is not responsible for this type of communication.

4.15 The Website does not reveal information taken from users to any outsiders.

4.16 ZeniaCare has implemented information safety measures on its website.

This section applies to all Practitioners.

5.1 Practitioners provide relevant information for registration on the Website.

5.2 Practitioners allow the Website to use their personal information for publishing, contacting and any other legitimate use.

5.3 The information of practitioners is displayed on the Website.

We may share information with:

• Doctors and healthcare professionals involved in treatment
• Diagnostic laboratories and pharmacies
• Insurance providers and payment processors
• Government or legal authorities when required by law
• Technology and hosting service providers under confidentiality obligations

All third parties are expected to maintain strict confidentiality and data protection standards.

We implement reasonable administrative, technical and physical safeguards to protect your personal and medical information from unauthorised access, disclosure, alteration, misuse, loss or destruction.

Despite our efforts, no internet transmission or storage system can be guaranteed as 100% secure.

We retain personal and medical information only for as long as necessary:

• To provide services
• To comply with legal and medical record retention obligations
• To resolve disputes and enforce agreements

After the retention period, data may be securely deleted or anonymised.

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, remember user preferences and enhance security.

You may control cookie settings through your browser preferences.

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of information where legally permissible
• Withdraw consent
• Restrict or object to certain processing activities
• Request copies of your records

To exercise these rights, contact us using the information below.

Our services are not intended for children without parental or guardian consent. We do not knowingly collect personal information from minors except as necessary for medical treatment and legal compliance.

Our website or application may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

13.1 ZeniaCare protects your information both online and offline.

13.2 The password of the User is protected.

13.3 Information on the Website is given on a requirement basis only.

13.4 ZeniaCare will hold information for the needs of practitioners and users and shall maintain records of that information.

13.5 ZeniaCare is not responsible for the confidentiality or security practices of third parties.

We aim to comply with applicable healthcare, privacy and data protection laws, including:

• Information Technology Act, 2000 (India)
• Digital Personal Data Protection Act (DPDP Act), India
• HIPAA principles where applicable
• Other local healthcare regulations

We use the following third-party services for hosting, storage, authentication, payments, communication and related functionality:

• Amazon Web Services (AWS) — cloud hosting, infrastructure, storage and backups
• MongoDB Atlas — primary database and user data storage
• Google Sign-In — user authentication and login services
• Sign in with Apple — user authentication and login services
• Razorpay — payment processing, billing and transaction management
• Resend — transactional email delivery, OTP authentication emails, verification emails and account-related communication
• OpenAI API — AI-powered features, chatbot functionality, recommendations and intelligent search
• Google Maps Platform — location services, nearby places search, maps and location-based recommendations

As part of the registration, application creation and submission process available to End-Users on this Website, certain information — including Personal Information or Sensitive Personal Data or Information — is collected from End-Users.

We may update this Privacy Policy periodically. Updated versions will be posted on our website with the revised effective date.

If you have questions regarding this Privacy Policy or your personal data, please contact:

ZeniaCare
Website: zeniacare.in
Email: contact@zeniacare.in

You can also reach us through our contact form.