Please read these terms carefully. By using Zenia, you agree to be bound by this agreement.
By creating an account or otherwise accessing the Service you confirm that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you are accessing the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.
Your continued use of the Service following any update constitutes acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed.
Zenia provides an AI-powered healthcare infrastructure platform designed to support medical professionals, clinics, hospitals, and patients. The Service includes, but is not limited to:
The Service is an assistive tool only and does not replace the professional judgement, diagnosis, or treatment decisions of licensed healthcare practitioners.
You must be at least 18 years of age, or the minimum legal age to enter into binding contracts in your jurisdiction, to use the Service. By using the Service you represent that you meet this requirement.
When registering for an account you agree to:
Zenia reserves the right to refuse registration or cancel accounts at its sole discretion.
You may submit, upload, or transmit information through the Service, including patient records, clinical notes, documents, and other data ("Your Content"). You retain ownership of Your Content. By submitting it, you grant Zenia a limited, non-exclusive, worldwide licence to process, store, and display Your Content solely to provide the Service to you.
You represent and warrant that:
Zenia does not claim ownership of Your Content and will not use it for any purpose beyond providing and improving the Service, subject to our Privacy Policy.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to suspend or permanently terminate your access for any violation of this section, without notice or liability.
Your privacy matters deeply to us. Our Privacy Policy explains how we collect, use, store, and protect your personal and health data, and is incorporated into these Terms by reference.
Health data you submit is treated as sensitive personal data under applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable. We implement industry-standard technical and organisational safeguards to protect all data at rest and in transit.
The Service is intended for administrative and informational purposes only. Nothing within the Service constitutes medical advice, clinical diagnosis, or treatment recommendations. Zenia is not a regulated medical device and is not cleared or approved by any regulatory authority as such.
Always seek the advice of a qualified healthcare provider regarding any medical condition, test, or treatment. Never disregard professional medical advice or delay seeking it because of information obtained through the Service.
Reliance on any information or output provided by the Service is solely at your own risk. Zenia expressly disclaims any liability arising from clinical decisions made in reliance on the Service.
The Service and all its content, features, design, code, trademarks, logos, and functionality are owned by zeniacare and are protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of any intellectual property to you.
We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for its intended purposes in accordance with these Terms. You must not:
The Service may integrate with or link to third-party services, applications, or websites — such as hospital systems, mapping providers, or payment processors. These services are governed by their own terms and privacy policies, and Zenia is not responsible for their content, practices, or policies.
Any data you share directly with a third-party service is subject to their own terms. Zenia assumes no liability for how such third parties handle your information.
To the fullest extent permitted by applicable law, zeniacare and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of profits, data, goodwill, or business continuity — arising out of or in connection with your use of or inability to use the Service.
Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the greater of: (a) the amounts you paid us in the twelve months preceding the claim, or (b) one hundred US dollars (USD $100).
These limitations apply regardless of the legal theory under which the claim is brought, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain exclusions; in those cases our liability is limited to the maximum extent permitted by local law.
If you are using the Service on behalf of a business or organisation, you agree to defend, indemnify, and hold harmless zeniacare and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:
Zenia reserves the right to modify or replace these Terms at any time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending an email notification or displaying a prominent in-app notice.
Your continued use of the Service after any changes take effect constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue your use of the Service.
You may stop using the Service at any time and request account deletion via our Contact Us page.
Zenia may suspend or terminate your access immediately and without prior notice if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or if required to do so by law. Upon termination:
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India for the resolution of any dispute arising under these Terms.
Before initiating formal legal proceedings, both parties agree to attempt resolution through good-faith negotiation for at least 30 days. If a resolution cannot be reached, either party may pursue available legal remedies.
Nothing in this section limits either party's right to seek emergency injunctive or equitable relief to prevent irreparable harm.
If you have any questions, concerns, or requests regarding these Terms, please reach out to us through our Contact Us page:
